Last updated: May 18, 2026

Privacy Policy

planetlink INC operates this website and publishes FreeGuard VPN. This policy is based on the FreeGuard VPN privacy policy and explains how we handle information for our websites, VPN service, account access, subscriptions, customer support, diagnostics, and security operations.

Information we collect

We may collect information you provide directly, such as your email address, account information, support messages, subscription status, and payment-provider records needed to confirm purchases or account access. We may also process technical information such as device type, device name, operating system version, app configuration, browser type, referring page, approximate location derived from IP address, timestamps, crash reports, diagnostics, and usage statistics.

How we use information

We use information to provide and improve FreeGuard VPN, authenticate accounts, confirm subscriptions, operate checkout and account management, answer support requests, troubleshoot errors, prevent fraud and abuse, maintain service reliability, comply with legal obligations, and protect our users and infrastructure.

VPN service data

FreeGuard VPN is designed to protect user privacy. Our service logs do not contain your browsing history, DNS query contents, or the content of your VPN traffic. For abuse prevention, billing, and capacity planning, we may retain limited operational records such as aggregated connection statistics, anonymized bandwidth usage, payment and subscription records, and account authentication events.

Third-party services

We may use third-party providers to operate our apps, websites, subscriptions, analytics, diagnostics, customer support, fraud prevention, payments, hosting, and infrastructure. Depending on the platform and feature, these providers may include Apple App Store, Google Play, Google Play Services, Google Analytics for Firebase, Firebase Crashlytics, AdMob for platforms where ad-supported access is offered, Facebook, Unity, Stripe, NOWPayments, and infrastructure or support vendors.

Cookies and similar technologies

Our websites and third-party tools may use cookies, local storage, or similar technologies to remember preferences, keep sessions secure, measure site performance, and improve services. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

Sharing

We do not sell personal information. We may share information with service providers that perform work on our behalf, with payment and platform providers to process subscriptions, when required by law, or when necessary to protect our rights, users, services, or infrastructure.

Security and retention

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure. We retain information only as long as needed for service operation, security, legal, accounting, dispute-resolution, and legitimate business purposes.

Your choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some information may need to be retained for security, legal, payment, subscription, or account integrity reasons.

Children's privacy

FreeGuard VPN and our websites are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date on this page and post the revised policy here.

Contact

For privacy questions, contact support@planetlinkinc.com.